/* ============================================================================
   CND — Command & Decision · dashboard UI (v1)
   Shares the sl.cquest.com design language (dash.css v6): same tokens, manual
   theme override via <html data-theme="light|dark">; absent = system.
   ========================================================================== */

/* ---- Tokens --------------------------------------------------------------- */
:root {
  --accent:#0071e3; --accent-hover:#0077ed; --accent-press:#006adb;
  --accent-soft:#e8f1fe; --accent-ring:rgba(0,113,227,.28);

  --success:#1a9d5a; --success-soft:#e6f6ee;
  --warning:#b7791f; --warning-soft:#fdf5e6;
  --danger:#d1293d;  --danger-soft:#fdeaec;

  --bg:#f5f5f7;
  --bg-grad:radial-gradient(1200px 600px at 100% -10%,#eef2f9 0%,transparent 60%),#f5f5f7;
  --panel:#ffffff; --panel-2:#fbfbfd;
  --line:#e7e7ec; --line-strong:#d8d8e0;
  --ink:#1d1d1f; --muted:#6e6e73; --muted-2:#8e8e93;

  --seg-green:#34c759; --seg-amber:#ff9f0a; --seg-blue:#0a84ff;
  --seg-gray:#c7c7cc;  --seg-red:#ff3b30;

  --violet:#7c3aed; --violet-soft:#efeafe;

  --shadow-sm:0 1px 2px rgba(17,24,39,.06),0 1px 1px rgba(17,24,39,.04);
  --shadow:0 4px 16px rgba(17,24,39,.08),0 1px 3px rgba(17,24,39,.05);
  --shadow-lg:0 12px 40px rgba(17,24,39,.14),0 4px 12px rgba(17,24,39,.08);

  --radius-sm:8px; --radius:12px; --radius-lg:16px; --radius-xl:22px;
  --ease:cubic-bezier(.4,0,.2,1); --fast:.12s var(--ease); --med:.2s var(--ease);
  --font:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;
  --mono:ui-monospace,"SF Mono",Menlo,Consolas,monospace;

  --text-xs:11.5px; --text-sm:12.5px; --text-md:13.5px; --text-base:14px;

  --focus:2px solid var(--accent); --focus-offset:2px;
}

/* Dark tokens: OS=dark unless user forced light; always when forced dark.
   Duplicated block (CSS has no mixins) — keep in sync. */
@media (prefers-color-scheme:dark){
  :root:not([data-theme="light"]){
    --accent-soft:#16233b; --accent-ring:rgba(0,122,237,.4);
    --success-soft:#122b1e; --warning-soft:#2b2416; --danger-soft:#2e1619;
    --bg:#0b0b0f;
    --bg-grad:radial-gradient(1200px 600px at 100% -10%,#12182a 0%,transparent 60%),#0b0b0f;
    --panel:#16161c; --panel-2:#1c1c24;
    --line:#26262f; --line-strong:#33333e;
    --ink:#f5f5f7; --muted:#9a9aa5; --muted-2:#6e6e78;
    --seg-green:#30d158; --seg-amber:#ffd60a; --seg-blue:#0a84ff;
    --seg-gray:#48484a;  --seg-red:#ff453a;
    --violet:#a78bfa; --violet-soft:#1e1830;
    --shadow-sm:0 1px 2px rgba(0,0,0,.4);
    --shadow:0 4px 16px rgba(0,0,0,.45);
    --shadow-lg:0 16px 48px rgba(0,0,0,.6);
  }
}
:root[data-theme="dark"]{
  --accent-soft:#16233b; --accent-ring:rgba(0,122,237,.4);
  --success-soft:#122b1e; --warning-soft:#2b2416; --danger-soft:#2e1619;
  --bg:#0b0b0f;
  --bg-grad:radial-gradient(1200px 600px at 100% -10%,#12182a 0%,transparent 60%),#0b0b0f;
  --panel:#16161c; --panel-2:#1c1c24;
  --line:#26262f; --line-strong:#33333e;
  --ink:#f5f5f7; --muted:#9a9aa5; --muted-2:#6e6e78;
  --seg-green:#30d158; --seg-amber:#ffd60a; --seg-blue:#0a84ff;
  --seg-gray:#48484a;  --seg-red:#ff453a;
  --violet:#a78bfa; --violet-soft:#1e1830;
  --shadow-sm:0 1px 2px rgba(0,0,0,.4);
  --shadow:0 4px 16px rgba(0,0,0,.45);
  --shadow-lg:0 16px 48px rgba(0,0,0,.6);
}

/* ---- Base ----------------------------------------------------------------- */
*{box-sizing:border-box}
html{-webkit-font-smoothing:antialiased;text-rendering:optimizeLegibility}
body{margin:0;font-family:var(--font);background:var(--bg-grad);color:var(--ink);
  font-size:14px;line-height:1.5;letter-spacing:-.01em;min-height:100vh}
a{color:inherit;text-decoration:none}
h1{font-size:26px;font-weight:650;letter-spacing:-.025em;margin:0 0 4px}
h2{font-size:18px;font-weight:600;letter-spacing:-.02em;margin:0}
::selection{background:var(--accent-ring)}
kbd{font-family:var(--mono);font-size:11px;line-height:1;padding:3px 6px;border-radius:6px;
  border:1px solid var(--line-strong);background:var(--panel-2);color:var(--muted);
  box-shadow:0 1px 0 var(--line-strong)}
.muted{color:var(--muted)}
.mono{font-family:var(--mono);font-size:12.5px;color:var(--muted)}

a:focus-visible,button:focus-visible,summary:focus-visible,
[tabindex]:focus-visible,.row-link:focus-visible{
  outline:var(--focus);outline-offset:var(--focus-offset);border-radius:6px}

/* ---- Layout --------------------------------------------------------------- */
.app{display:flex;min-height:100vh}
.main{flex:1;min-width:0;padding:34px 40px}
.main-inner{max-width:1180px;margin:0 auto}
.nav-toggle{display:none}

.page-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:22px}
.page-head p{color:var(--muted);font-size:14px;margin:0}
.page-head-actions{display:flex;gap:10px;align-items:center;flex-shrink:0}

/* ---- Sidebar -------------------------------------------------------------- */
.sidebar{width:230px;flex-shrink:0;background:var(--panel);border-right:1px solid var(--line);
  padding:16px 12px;display:flex;flex-direction:column;position:sticky;top:0;height:100vh;overflow:hidden}
.brand{display:flex;align-items:center;gap:10px;padding:4px 8px 14px;font-weight:650;
  font-size:14.5px;letter-spacing:-.02em}
.brand .logo{width:30px;height:30px;border-radius:9px;display:grid;place-items:center;flex:0 0 auto;
  color:#fff;font-weight:700;background:linear-gradient(135deg,var(--accent),#4aa3ff);box-shadow:var(--shadow-sm)}
.brand-amp{color:var(--accent);font-weight:700;padding:0 1px}
.brand-meta{display:flex;flex-direction:column;min-width:0;line-height:1.25}
.brand-sub{font-size:10.5px;font-weight:600;letter-spacing:.05em;text-transform:uppercase;color:var(--muted-2)}

.sidebar nav{display:flex;flex-direction:column;gap:1px;
  flex:1 1 auto;min-height:0;overflow-y:auto;overflow-x:hidden;margin:0 -4px;padding:0 4px;
  scrollbar-width:thin;scrollbar-color:var(--line-strong) transparent}
.sidebar nav::-webkit-scrollbar{width:6px}
.sidebar nav::-webkit-scrollbar-thumb{background:var(--line-strong);border-radius:3px}
.sidebar nav a{display:flex;align-items:center;gap:10px;padding:7px 10px;border-radius:var(--radius-sm);
  font-size:13px;color:var(--muted);font-weight:500;position:relative;transition:background var(--fast),color var(--fast)}
.sidebar nav a .ico{width:17px;height:17px;opacity:.7;flex:0 0 auto;transition:opacity var(--fast)}
.sidebar nav a:hover{background:var(--panel-2);color:var(--ink)}
.sidebar nav a:hover .ico{opacity:1}
.sidebar nav a.active,.sidebar nav a[aria-current="page"]{background:var(--accent-soft);color:var(--accent);font-weight:600}
.sidebar nav a.active .ico{opacity:1}
.sidebar nav a.active::before{content:"";position:absolute;left:-14px;top:50%;transform:translateY(-50%);
  width:3px;height:20px;border-radius:0 3px 3px 0;background:var(--accent)}
.sidebar nav .nav-section{font-size:10px;font-weight:700;letter-spacing:.07em;text-transform:uppercase;
  color:var(--muted-2);padding:12px 10px 4px;user-select:none}
.sidebar nav .nav-section:first-child{padding-top:2px}
.sidebar nav a .nav-badge{margin-left:auto;min-width:18px;height:18px;padding:0 5px;border-radius:999px;
  background:var(--danger);color:#fff;font-size:11px;font-weight:700;line-height:18px;text-align:center;
  font-variant-numeric:tabular-nums;box-shadow:0 0 0 3px color-mix(in srgb,var(--danger) 22%,transparent)}
.sidebar nav a.active .nav-badge{box-shadow:none}
.nav-dot-off{margin-left:auto;width:8px;height:8px;border-radius:50%;background:var(--seg-gray);flex:0 0 auto}
/* Neutral per-view counts in the sidebar (unread uses the red .nav-badge). */
.sidebar nav a .nav-count{margin-left:auto;min-width:20px;height:18px;padding:0 6px;border-radius:999px;
  background:var(--panel-2);border:1px solid var(--line);color:var(--muted);font-size:11px;font-weight:600;
  line-height:16px;text-align:center;font-variant-numeric:tabular-nums;transition:background var(--fast),color var(--fast)}
.sidebar nav a:hover .nav-count{color:var(--ink)}
.sidebar nav a.active .nav-count{background:color-mix(in srgb,var(--accent) 16%,transparent);border-color:transparent;color:var(--accent)}
.sidebar nav a .nav-count.warn{background:var(--warning-soft);border-color:transparent;color:var(--warning)}

.side-foot{flex:0 0 auto;padding-top:14px;margin-top:8px;border-top:1px solid var(--line)}
.user{display:flex;align-items:center;gap:10px;padding:8px 6px}
.avatar{width:34px;height:34px;border-radius:50%;flex-shrink:0;display:grid;place-items:center;
  color:#fff;font-weight:600;font-size:13px;background:linear-gradient(135deg,var(--accent),#4aa3ff)}
.user-meta{display:flex;flex-direction:column;min-width:0}
.user-name{font-size:13.5px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.user-role{font-size:11.5px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.signout{display:flex;align-items:center;gap:9px;padding:9px 8px;margin-top:4px;border-radius:var(--radius-sm);
  color:var(--muted);font-weight:500;transition:background var(--fast),color var(--fast)}
.signout .ico{width:17px;height:17px;opacity:.7}
.signout:hover{background:var(--danger-soft);color:var(--danger)}

/* Theme toggle (segmented) */
.theme-toggle{display:flex;gap:2px;margin-top:8px;padding:3px;border-radius:var(--radius);
  background:var(--panel-2);border:1px solid var(--line)}
.theme-toggle button{flex:1;display:grid;place-items:center;height:30px;border:0;border-radius:calc(var(--radius) - 4px);
  background:transparent;color:var(--muted);cursor:pointer;transition:background var(--fast),color var(--fast)}
.theme-toggle button svg{width:15px;height:15px}
.theme-toggle button:hover{color:var(--ink)}
.theme-toggle button[aria-pressed="true"]{background:var(--panel);color:var(--accent);box-shadow:var(--shadow-sm)}

/* ---- Buttons -------------------------------------------------------------- */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:7px;font-family:inherit;
  font-size:14px;font-weight:600;padding:10px 18px;border-radius:var(--radius);border:1px solid transparent;
  cursor:pointer;background:var(--accent);color:#fff;box-shadow:var(--shadow-sm);
  transition:background var(--fast),transform var(--fast),box-shadow var(--fast)}
.btn:hover{background:var(--accent-hover);transform:translateY(-1px);box-shadow:var(--shadow)}
.btn:active{background:var(--accent-press);transform:translateY(0)}
.btn:focus-visible{outline:none;box-shadow:0 0 0 3px var(--accent-ring)}
.btn:disabled{opacity:.55;pointer-events:none}
.btn.ghost{background:var(--panel);color:var(--ink);border-color:var(--line-strong);box-shadow:none}
.btn.ghost:hover{background:var(--panel-2);border-color:var(--muted-2)}
.btn.danger{background:var(--danger)} .btn.danger:hover{background:#e0333f}
.btn.sm{padding:7px 13px;font-size:13px}
.btn .ico{width:15px;height:15px}
.btn .spin{animation:spin 1s linear infinite}
@keyframes spin{to{transform:rotate(360deg)}}

/* ---- Forms ---------------------------------------------------------------- */
.field{display:flex;flex-direction:column;gap:7px}
.field label{font-size:13px;font-weight:600;color:var(--ink)}
.field .hint{font-weight:400;color:var(--muted);font-size:12px}
.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px 20px}
.form-grid .full{grid-column:1/-1}
.form-actions{display:flex;gap:10px;margin-top:24px;padding-top:20px;border-top:1px solid var(--line)}
@media (max-width:700px){.form-grid{grid-template-columns:1fr}}
input[type=text],input[type=email],input[type=password],input[type=search],select,textarea{
  width:100%;font-family:inherit;font-size:14px;color:var(--ink);background:var(--panel);
  border:1px solid var(--line-strong);border-radius:var(--radius);padding:10px 13px;
  transition:border-color var(--fast),box-shadow var(--fast)}
input::placeholder,textarea::placeholder{color:var(--muted-2)}
input:hover,select:hover,textarea:hover{border-color:var(--muted-2)}
input:focus,select:focus,textarea:focus{outline:none;border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-ring)}
textarea{min-height:92px;resize:vertical;line-height:1.55}
select{appearance:none;padding-right:36px;background-repeat:no-repeat;background-position:right 13px center;
  background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' fill='none' stroke='%2386868b' stroke-width='2'%3E%3Cpath d='M2 4l4 4 4-4'/%3E%3C/svg%3E")}
.toggle{display:inline-flex;align-items:center;gap:8px;cursor:pointer;font-size:13px;color:var(--muted);white-space:nowrap}
.toggle input{width:16px;height:16px;accent-color:var(--accent);cursor:pointer}

/* ---- Flash / pills -------------------------------------------------------- */
.flash{display:flex;align-items:center;gap:10px;padding:12px 16px;border-radius:var(--radius);
  font-weight:500;margin-bottom:16px;border:1px solid transparent}
.flash-success{background:var(--success-soft);color:var(--success);border-color:color-mix(in srgb,var(--success) 22%,transparent)}
.flash-error{background:var(--danger-soft);color:var(--danger);border-color:color-mix(in srgb,var(--danger) 22%,transparent)}

.pill{display:inline-flex;align-items:center;gap:5px;font-size:12px;font-weight:600;
  padding:3px 9px;border-radius:999px;background:var(--panel-2);color:var(--muted);white-space:nowrap}
.pill::before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor;flex:0 0 auto}
.pill-green{background:var(--success-soft);color:var(--success)}
.pill-amber{background:var(--warning-soft);color:var(--warning)}
.pill-red{background:var(--danger-soft);color:var(--danger)}
.pill-blue{background:var(--accent-soft);color:var(--accent)}
.pill-gray{background:var(--panel-2);color:var(--muted)}
.pill-violet{background:var(--violet-soft);color:var(--violet)}

.tag{display:inline-block;font-size:11px;font-weight:600;padding:2px 7px;border-radius:6px;
  background:var(--panel-2);border:1px solid var(--line);color:var(--muted);margin:1px}

/* ---- Stat cards ----------------------------------------------------------- */
.stat-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:16px;margin-bottom:22px}
.stat-card{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius-lg);
  padding:20px;box-shadow:var(--shadow-sm);position:relative;overflow:hidden;
  transition:transform var(--fast),box-shadow var(--fast)}
.stat-card:hover{transform:translateY(-2px);box-shadow:var(--shadow)}
.stat-card .stat-top{display:flex;align-items:center;justify-content:space-between;margin-bottom:14px}
.stat-card .stat-label{font-size:12.5px;font-weight:600;color:var(--muted);text-transform:uppercase;letter-spacing:.03em}
.stat-card .stat-icon{width:34px;height:34px;border-radius:10px;display:grid;place-items:center;
  background:var(--accent-soft);color:var(--accent)}
.stat-card .stat-icon svg{width:18px;height:18px}
.stat-card .stat-value{font-size:30px;font-weight:680;letter-spacing:-.03em;line-height:1;font-variant-numeric:tabular-nums}
.stat-card .stat-sub{margin-top:8px;font-size:12.5px;color:var(--muted)}
.stat-card.tint-green .stat-icon{background:var(--success-soft);color:var(--success)}
.stat-card.tint-amber .stat-icon{background:var(--warning-soft);color:var(--warning)}
.stat-card.tint-red .stat-icon{background:var(--danger-soft);color:var(--danger)}
.stat-card.tint-violet .stat-icon{background:var(--violet-soft);color:var(--violet)}
.stat-card.clickable{cursor:pointer}
/* Sparklines + trend badges */
.stat-spark{margin-top:10px;height:30px}
.spark{width:100%;height:30px;display:block;overflow:visible}
.spark-empty{display:block;height:30px}
.spark-line{fill:none;stroke-width:2;vector-effect:non-scaling-stroke;stroke-linejoin:round;stroke-linecap:round}
.spark-fill{opacity:.12;stroke:none}
.spark-accent .spark-line{stroke:var(--accent)} .spark-accent .spark-fill{fill:var(--accent)}
.spark-green .spark-line{stroke:var(--success)} .spark-green .spark-fill{fill:var(--success)}
.spark-red .spark-line{stroke:var(--danger)}    .spark-red .spark-fill{fill:var(--danger)}
.spark-violet .spark-line{stroke:var(--violet)} .spark-violet .spark-fill{fill:var(--violet)}
.trend{font-weight:700;font-variant-numeric:tabular-nums}
.trend-good{color:var(--success)} .trend-bad{color:var(--danger)} .trend-flat{color:var(--muted-2)}
.spark-cell{width:96px}
.spark-cell .spark{height:22px}

/* ---- Panels --------------------------------------------------------------- */
.panel{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius-lg);
  box-shadow:var(--shadow-sm);overflow:hidden;margin-bottom:20px}
.panel-head{display:flex;align-items:center;justify-content:space-between;gap:10px;
  padding:16px 20px;border-bottom:1px solid var(--line)}
.panel-head h2{font-size:15px;display:flex;align-items:center;gap:8px}
.panel-head .count-badge{display:inline-grid;place-items:center;min-width:22px;height:22px;padding:0 7px;
  border-radius:999px;background:var(--accent-soft);color:var(--accent);font-size:12px;font-weight:700}
.panel-body{padding:18px 20px}
.panel-body.flush{padding:6px 6px}
.empty{padding:40px;text-align:center;color:var(--muted)}
.empty svg{width:54px;height:54px;color:var(--muted-2);margin-bottom:14px;stroke-width:1.5}
.empty h3{margin:0 0 6px;font-size:16px;font-weight:600;color:var(--ink)}

/* Distribution bars (priority / per-company) */
.ch-row{display:grid;gap:18px;grid-template-columns:1fr 1fr;margin-bottom:20px}
.ch-row.cols-3{grid-template-columns:1fr 1fr 1fr}
@media (max-width:1100px){.ch-row.cols-3{grid-template-columns:1fr 1fr}}
@media (max-width:900px){.ch-row,.ch-row.cols-3{grid-template-columns:1fr}}
.ch-hbars{display:flex;flex-direction:column;gap:11px;padding-top:4px}
.ch-hrow{display:grid;grid-template-columns:90px 1fr 46px;align-items:center;gap:10px;font-size:13px;color:var(--ink)}
.ch-hlab{font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ch-htrack{height:9px;background:var(--panel-2);border-radius:5px;overflow:hidden}
.ch-hfill{display:block;height:100%;background:var(--accent);border-radius:5px;transition:width .4s var(--ease)}
.ch-hval{text-align:right;font-variant-numeric:tabular-nums;color:var(--muted)}

/* ---- Toolbar (filters) ---------------------------------------------------- */
.toolbar{display:flex;gap:10px;margin-bottom:16px;flex-wrap:wrap;align-items:center}
.search{position:relative;flex:1;min-width:220px}
.search svg{position:absolute;left:12px;top:50%;transform:translateY(-50%);width:16px;height:16px;color:var(--muted);pointer-events:none}
.search input{padding-left:38px}
.toolbar select{width:auto;min-width:140px}
.clear-link{font-size:13px;font-weight:600;color:var(--muted);cursor:pointer;background:none;border:none;padding:6px}
.clear-link:hover{color:var(--danger)}
.count-note{color:var(--muted);font-size:13px;margin:0 0 12px}

/* ---- Table ---------------------------------------------------------------- */
.table-wrap{overflow-x:auto}
table{width:100%;border-collapse:separate;border-spacing:0}
thead th{text-align:left;font-size:11.5px;font-weight:600;text-transform:uppercase;letter-spacing:.04em;
  color:var(--muted);padding:11px 14px;border-bottom:1px solid var(--line);white-space:nowrap}
tbody td{padding:12px 14px;border-bottom:1px solid var(--line);font-size:var(--text-md);vertical-align:middle}
tbody tr{transition:background var(--fast)}
tbody tr:hover{background:var(--panel-2)}
tbody tr:last-child td{border-bottom:none}
.row-link{cursor:pointer}

.tkey{font-family:var(--mono);font-size:12px;font-weight:600;color:var(--accent);white-space:nowrap}
.tsum{max-width:420px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;display:block}
.tsub{font-size:11.5px;color:var(--muted-2)}
tr.unread td{background:color-mix(in srgb,var(--accent) 4%,transparent)}
/* Aging: subtle left edge on stale open rows (amber >14d, red >30d since movement) */
tr.age-mid td:first-child{box-shadow:inset 3px 0 0 var(--warning)}
tr.age-old td:first-child{box-shadow:inset 3px 0 0 var(--danger)}
tr.unread .tsum{font-weight:650}
.unread-dot{display:inline-block;width:8px;height:8px;border-radius:50%;background:var(--accent);
  margin-right:7px;vertical-align:1px;animation:pulseDot 2s var(--ease) infinite}
@keyframes pulseDot{0%,100%{opacity:1}50%{opacity:.45}}

.pagination{display:flex;gap:6px;justify-content:center;margin-top:20px;flex-wrap:wrap}
.pagination button{min-width:36px;height:36px;padding:0 11px;display:inline-flex;align-items:center;
  justify-content:center;border-radius:var(--radius-sm);border:1px solid var(--line-strong);
  font-size:13px;font-weight:600;color:var(--ink);background:var(--panel);cursor:pointer;transition:all var(--fast)}
.pagination button:hover{border-color:var(--accent);color:var(--accent)}
.pagination button.current{background:var(--accent);color:#fff;border-color:var(--accent)}
.pagination button:disabled{opacity:.4;pointer-events:none}

/* ---- Ticket detail page ---------------------------------------------------- */
.crumbs{display:flex;align-items:center;gap:8px;font-size:12.5px;color:var(--muted);margin-bottom:14px}
.crumbs a{color:var(--muted);font-weight:500}
.crumbs a:hover{color:var(--accent)}
.crumbs .sep{color:var(--muted-2)}
.tkey-badge{font-family:var(--mono);font-size:12px;font-weight:700;letter-spacing:.02em;
  background:var(--accent);color:#fff;padding:3px 10px;border-radius:6px}

.ticket-head{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius-lg);
  box-shadow:var(--shadow-sm);padding:22px 24px;margin-bottom:20px}
.ticket-title{font-size:21px;font-weight:650;letter-spacing:-.02em;margin:10px 0 18px;line-height:1.3}
.meta-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:14px 18px}
.meta-item{display:flex;flex-direction:column;gap:4px;min-width:0}
.meta-label{font-size:10px;font-weight:700;text-transform:uppercase;color:var(--muted-2);letter-spacing:.06em}
.meta-value{font-size:13px;font-weight:500;display:flex;align-items:center;gap:6px;min-width:0}
.meta-value .txt{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}

.detail-cols{display:grid;grid-template-columns:minmax(0,1fr) 340px;gap:20px;align-items:start}
@media (max-width:1100px){.detail-cols{grid-template-columns:1fr}}

.desc-text{font-size:14px;line-height:1.65;white-space:pre-wrap;word-break:break-word}

/* Status transition dropdown */
.status-ctl{position:relative;display:inline-flex;align-items:center;gap:8px}
.status-menu{position:absolute;top:calc(100% + 8px);left:0;min-width:280px;z-index:60;
  background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);
  box-shadow:var(--shadow-lg);padding:8px;display:none;animation:riseIn var(--med)}
.status-menu.show{display:block}
.status-menu .sm-head{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.05em;
  color:var(--muted-2);padding:6px 8px}
.transition-item{display:flex;align-items:center;justify-content:space-between;gap:10px;width:100%;
  padding:10px 12px;border:1px solid var(--line);border-radius:var(--radius-sm);background:var(--panel-2);
  cursor:pointer;margin-bottom:6px;font-family:inherit;font-size:13px;color:var(--ink);text-align:left;
  transition:border-color var(--fast),background var(--fast),transform var(--fast)}
.transition-item:last-child{margin-bottom:0}
.transition-item:hover{border-color:var(--accent);background:var(--accent-soft);transform:translateX(3px)}
.transition-item .to{font-size:11.5px;color:var(--muted)}
.transition-item .arrow{color:var(--muted-2);flex:0 0 auto}

/* Comments */
.comment{display:flex;gap:12px;padding:16px 0;border-bottom:1px solid var(--line)}
.comment:last-child{border-bottom:none}
.comment .avatar{width:32px;height:32px;font-size:12px}
.comment-body{flex:1;min-width:0}
.comment-head{display:flex;align-items:baseline;gap:10px;margin-bottom:4px}
.comment-author{font-weight:600;font-size:13.5px}
.comment-time{font-size:11.5px;color:var(--muted-2)}
.comment-text{font-size:13.5px;line-height:1.6;white-space:pre-wrap;word-break:break-word}
.comment.new-comment{animation:riseIn var(--med)}

.comment-form{border-top:1px solid var(--line);padding-top:16px;margin-top:6px}
.comment-form textarea{font-size:13.5px}
.comment-actions{display:flex;gap:8px;margin-top:10px;align-items:center;flex-wrap:wrap}
.ai-flag{display:none;align-items:center;gap:6px;font-size:12px;color:var(--violet);font-weight:600}
.ai-flag.show{display:inline-flex}
textarea.ai-suggested{border-color:var(--violet);box-shadow:0 0 0 3px color-mix(in srgb,var(--violet) 18%,transparent)}

/* Attachments */
.att-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:12px}
.att-card{display:flex;flex-direction:column;gap:8px;padding:12px;border:1px solid var(--line);
  border-radius:var(--radius);background:var(--panel-2);transition:border-color var(--fast),transform var(--fast)}
.att-card:hover{border-color:var(--accent);transform:translateY(-2px)}
.att-thumb{height:80px;border-radius:var(--radius-sm);overflow:hidden;display:grid;place-items:center;
  background:var(--panel);color:var(--muted-2)}
.att-thumb img{width:100%;height:100%;object-fit:cover}
.att-thumb svg{width:30px;height:30px}
.att-name{font-size:12px;font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.att-size{font-size:11px;color:var(--muted-2)}

/* AI analysis */
.ai-item{border:1px solid var(--line);border-radius:var(--radius);padding:16px;margin-bottom:12px;background:var(--panel-2)}
.ai-item-head{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:10px}
.ai-provider{display:inline-flex;align-items:center;gap:6px;font-size:11px;font-weight:700;letter-spacing:.04em;
  text-transform:uppercase;color:var(--violet);background:var(--violet-soft);padding:3px 9px;border-radius:999px}
.ai-text{font-size:13px;line-height:1.65;white-space:pre-wrap;word-break:break-word}
.ai-meta{display:flex;gap:14px;margin-top:12px;padding-top:10px;border-top:1px solid var(--line);
  font-size:12.5px;color:var(--muted);flex-wrap:wrap}
.ai-meta b{color:var(--ink)}

/* ---- Action Center ----------------------------------------------------------- */
.act-item{display:flex;gap:14px;align-items:flex-start;padding:14px 4px;border-bottom:1px solid var(--line);
  transition:opacity .18s var(--ease),background var(--fast);border-radius:var(--radius-sm)}
.act-item:last-child{border-bottom:none}
.act-item:hover{background:var(--panel-2)}
.act-main{flex:1;min-width:0}
.act-top{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-bottom:4px}
.act-summary{display:block;font-weight:600;font-size:14px;color:var(--ink);margin:2px 0;
  overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.act-summary:hover{color:var(--accent)}
.act-excerpt{font-size:13px;color:var(--muted);font-style:italic;margin:4px 0;line-height:1.5;
  border-left:2px solid var(--line-strong);padding-left:10px}
.act-meta{font-size:11.5px;color:var(--muted-2)}
.act-meta b{color:var(--muted)}
.act-actions{display:flex;gap:6px;flex:0 0 auto;align-items:center}
.act-dismiss{padding:6px 10px;color:var(--success)}

/* ---- Login ----------------------------------------------------------------- */
.login-body{display:grid;place-items:center;min-height:100vh;padding:24px}
.login-wrap{width:100%;max-width:400px}
.login-card{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius-xl);
  box-shadow:var(--shadow-lg);padding:34px 32px;animation:riseIn var(--med)}
.login-brand{display:flex;align-items:center;gap:13px;margin-bottom:26px}
.login-brand .logo{width:42px;height:42px;border-radius:12px;display:grid;place-items:center;flex:0 0 auto;
  color:#fff;font-weight:700;font-size:19px;background:linear-gradient(135deg,var(--accent),#4aa3ff);box-shadow:var(--shadow)}
.login-title{font-size:17px;font-weight:650;letter-spacing:-.02em}
.login-sub{font-size:12.5px;color:var(--muted)}
.login-btn{width:100%;margin-top:20px;padding:12px}
.login-hint{font-size:13px;color:var(--muted);margin:0 0 16px}
.login-google{display:flex;justify-content:center;min-height:44px}
.login-google[hidden]{display:none}
.login-loading{text-align:center;font-size:13px;color:var(--muted);padding:12px 0}
.flash[hidden]{display:none}
.login-foot{text-align:center;font-size:11.5px;color:var(--muted-2);margin-top:18px}

/* ---- Attention radar -------------------------------------------------------- */
.attn-panel{border-color:color-mix(in srgb,var(--danger) 30%,var(--line))}
.attn-flag{color:var(--danger)}
.attn-reasons{text-align:right;white-space:nowrap}
.attn-reasons .pill{margin-left:4px}

/* ---- Activity feed ------------------------------------------------------------ */
.feed{display:flex;flex-direction:column}
.feed-item{display:flex;gap:11px;padding:9px 4px;border-bottom:1px solid var(--line);align-items:flex-start;
  border-radius:var(--radius-sm);transition:background var(--fast)}
.feed-item:last-child{border-bottom:none}
.feed-item:hover{background:var(--panel-2)}
.feed-ico{width:26px;height:26px;flex:0 0 auto;display:grid;place-items:center;border-radius:8px;
  font-size:12px;background:var(--accent-soft)}
.feed-created{background:var(--success-soft)}
.feed-comment{background:var(--violet-soft)}
.feed-priority,.feed-resolved{background:var(--warning-soft)}
.feed-body{flex:1;min-width:0;display:flex;flex-direction:column;gap:1px}
.feed-text{font-size:12.5px;line-height:1.45;overflow:hidden;text-overflow:ellipsis;
  display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}
.feed-text b{font-weight:600}
.feed-time{font-size:11px;color:var(--muted-2)}

/* ---- Daily digest --------------------------------------------------------------- */
.digest-date{margin-bottom:8px}
.digest-text{font-size:13px;line-height:1.65;white-space:normal;word-break:break-word;
  max-height:420px;overflow-y:auto;padding-right:6px}

/* ---- Ticket history ---------------------------------------------------------------- */
.hist-list{display:flex;flex-direction:column;position:relative}
.hist-item{display:flex;gap:11px;padding:8px 0;position:relative}
.hist-item::before{content:"";position:absolute;left:4px;top:22px;bottom:-8px;width:1px;background:var(--line)}
.hist-item:last-child::before{display:none}
.hist-dot{width:9px;height:9px;border-radius:50%;background:var(--seg-blue);flex:0 0 auto;margin-top:5px;z-index:1}
.hist-created .hist-dot{background:var(--seg-green)}
.hist-comment .hist-dot{background:var(--violet)}
.hist-priority .hist-dot,.hist-resolved .hist-dot{background:var(--seg-amber)}
.hist-body{flex:1;min-width:0}
.hist-text{font-size:12.5px;line-height:1.45}
.hist-text b{font-weight:600}
.hist-time{font-size:11px;color:var(--muted-2)}

/* ---- ADF rich content (built by our sanitising renderer) ---------------------------- */
.adf p{margin:0 0 10px}
.adf p:last-child{margin-bottom:0}
.adf h1,.adf h2,.adf h3,.adf h4,.adf h5,.adf h6{margin:14px 0 6px;font-weight:650;letter-spacing:-.01em}
.adf h1{font-size:18px}.adf h2{font-size:16px}.adf h3{font-size:15px}
.adf h4,.adf h5,.adf h6{font-size:14px}
.adf ul,.adf ol{margin:0 0 10px;padding-left:22px}
.adf li{margin:2px 0}
.adf a{color:var(--accent);font-weight:500}
.adf a:hover{text-decoration:underline}
.adf code{font-family:var(--mono);font-size:12px;background:var(--panel-2);
  border:1px solid var(--line);border-radius:4px;padding:1px 5px}
.adf pre.adf-code{background:var(--panel-2);border:1px solid var(--line);border-radius:var(--radius-sm);
  padding:12px;overflow-x:auto;margin:0 0 10px}
.adf pre.adf-code code{background:none;border:none;padding:0;font-size:12px;line-height:1.55}
.adf blockquote{margin:0 0 10px;padding:6px 14px;border-left:3px solid var(--line-strong);color:var(--muted)}
.adf hr{border:0;border-top:1px solid var(--line);margin:14px 0}
.adf .adf-mention{color:var(--accent);background:var(--accent-soft);border-radius:5px;
  padding:1px 6px;font-weight:600;font-size:12.5px}
.adf .adf-media{color:var(--muted);font-size:12.5px;background:var(--panel-2);
  border:1px dashed var(--line-strong);border-radius:var(--radius-sm);padding:8px 12px}
.adf table.adf-table{margin:0 0 10px;font-size:12.5px}
.adf table.adf-table th,.adf table.adf-table td{border:1px solid var(--line);padding:6px 9px}

/* ---- Performance page ------------------------------------------------------------------- */
.wk-chart{display:flex;align-items:flex-end;gap:8px;height:170px;padding:6px 2px 0}
.wk-group{flex:1;display:flex;flex-direction:column;align-items:center;gap:6px;height:100%;min-width:0}
.wk-bars{flex:1;display:flex;align-items:flex-end;gap:3px;width:100%;justify-content:center}
.wk-bar{display:block;width:38%;max-width:22px;min-height:2px;border-radius:4px 4px 0 0;transition:height .4s var(--ease)}
.wk-bar.wk-created{background:var(--accent)}
.wk-bar.wk-resolved{background:var(--seg-green)}
.wk-label{font-size:10px;color:var(--muted-2);font-family:var(--mono);white-space:nowrap}
.wk-legend{display:flex;gap:18px;justify-content:center;margin-top:12px;font-size:12.5px;color:var(--muted)}
.wk-legend span{display:inline-flex;align-items:center;gap:6px}
.wk-dot{width:10px;height:10px;border-radius:3px;display:inline-block}
.wk-dot.wk-created{background:var(--accent)}
.wk-dot.wk-resolved{background:var(--seg-green)}
.score-table td,.score-table th{white-space:nowrap}
.score-table td:first-child{white-space:normal;min-width:160px}
.cap-hint{display:flex;flex-wrap:wrap;gap:8px;align-items:center;margin-bottom:6px}
/* Team pulse heatmap */
.pulse-table th.pulse-day{padding:6px 2px;text-align:center;font-size:10px;color:var(--muted-2)}
.pulse-table td.pulse-day{padding:4px 2px;text-align:center}
.pulse-cell{display:inline-block;width:18px;height:18px;border-radius:4px;background:var(--panel-2);
  border:1px solid var(--line)}
.pulse-cell.p1{background:color-mix(in srgb,var(--success) 30%,var(--panel-2));border-color:transparent}
.pulse-cell.p2{background:color-mix(in srgb,var(--success) 60%,var(--panel-2));border-color:transparent}
.pulse-cell.p3{background:var(--success);border-color:transparent}
.pulse-cell.poff{background:var(--line);border-color:transparent;opacity:.55}
.pulse-cell.pabs{background:color-mix(in srgb,var(--accent) 45%,var(--panel-2));border-color:transparent}
.presence-dot{width:8px;height:8px;border-radius:50%;display:inline-block;flex:none}
.presence-dot.dot-on{background:var(--success);box-shadow:0 0 0 3px color-mix(in srgb,var(--success) 25%,transparent)}
.presence-dot.dot-pause{background:var(--warning)}
.presence-dot.dot-off{background:var(--line)}
.ch-hfill.cap-over{background:var(--danger)}
.ch-hfill.cap-idle{background:var(--seg-gray)}
.ch-hfill.cap-ok{background:var(--success)}

/* ---- Modal (whip dialog) — mirrors the SL shell ---------------------------------------- */
.modal-overlay{position:fixed;inset:0;background:rgba(15,18,25,.5);backdrop-filter:blur(4px);
  -webkit-backdrop-filter:blur(4px);display:flex;align-items:center;justify-content:center;
  padding:24px;z-index:100;opacity:0;pointer-events:none;transition:opacity var(--med)}
.modal-overlay.show{opacity:1;pointer-events:auto}
.modal{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius-lg);
  width:100%;max-width:560px;max-height:86vh;display:flex;flex-direction:column;
  box-shadow:var(--shadow-lg);transform:translateY(12px) scale(.985);transition:transform var(--med)}
.modal-overlay.show .modal{transform:none}
.modal-head{display:flex;align-items:flex-start;justify-content:space-between;gap:14px;
  padding:20px 22px;border-bottom:1px solid var(--line)}
.modal-head h2{font-size:17px}
.modal-head .sub{font-size:12.5px;color:var(--muted);margin-top:3px;font-family:var(--mono)}
.modal-close{width:32px;height:32px;flex-shrink:0;border:1px solid var(--line-strong);border-radius:var(--radius-sm);
  background:var(--panel);color:var(--muted);cursor:pointer;display:grid;place-items:center;transition:all var(--fast)}
.modal-close:hover{background:var(--danger-soft);color:var(--danger);border-color:transparent}
.modal-close svg{width:16px;height:16px}
.modal-body{overflow:auto;padding:20px 22px}

.whip-reasons{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:12px}
.whip-mention{font-size:12.5px;color:var(--muted);margin-top:10px}
.whip-mention b{color:var(--ink)}
.whip-actions{display:flex;gap:10px;margin-top:14px}
#whipText{font-size:13.5px;line-height:1.55}
.whip-btn{padding:6px 9px}
.whip-btn .ico{width:14px;height:14px;color:var(--warning)}
.whip-btn:hover .ico{color:var(--danger)}
.feed-whip{background:var(--warning-soft)}
.hist-whip .hist-dot{background:var(--seg-red)}

/* ---- Command palette (⌘K) — mirrors the SL shell -------------------------------------- */
.cmdk-trigger{display:flex;align-items:center;gap:9px;width:100%;margin:0 0 12px;padding:9px 11px;
  border:1px solid var(--line-strong);border-radius:var(--radius);background:var(--panel-2);
  color:var(--muted);font-family:inherit;font-size:13px;cursor:pointer;
  transition:border-color var(--fast),background var(--fast)}
.cmdk-trigger:hover{border-color:var(--muted-2);background:var(--panel)}
.cmdk-trigger svg{width:15px;height:15px;flex:0 0 auto;opacity:.8}
.cmdk-trigger .cmdk-trigger-label{flex:1;text-align:left;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cmdk-trigger kbd{flex:0 0 auto}

.cmdk{position:fixed;inset:0;z-index:220;display:flex;align-items:flex-start;justify-content:center;
  padding:12vh 20px 20px;background:rgba(15,18,25,.5);backdrop-filter:blur(4px);-webkit-backdrop-filter:blur(4px);
  opacity:0;pointer-events:none;transition:opacity var(--med)}
.cmdk.show{opacity:1;pointer-events:auto}
.cmdk-panel{width:100%;max-width:560px;background:var(--panel);border:1px solid var(--line);
  border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);overflow:hidden;
  transform:translateY(12px) scale(.985);transition:transform var(--med)}
.cmdk.show .cmdk-panel{transform:none}
.cmdk-search{display:flex;align-items:center;gap:11px;padding:15px 18px;border-bottom:1px solid var(--line)}
.cmdk-search svg{width:18px;height:18px;color:var(--muted);flex:0 0 auto}
.cmdk-search input{flex:1;border:0;outline:none;background:none;font-family:inherit;font-size:16px;color:var(--ink);
  box-shadow:none;padding:0;border-radius:0}
.cmdk-search input:focus{box-shadow:none;border:0}
.cmdk-list{max-height:52vh;overflow:auto;padding:8px}
.cmdk-group{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);
  padding:10px 12px 6px}
.cmdk-item{display:flex;align-items:center;gap:11px;padding:10px 12px;border-radius:var(--radius-sm);
  cursor:pointer;color:var(--ink);font-size:13.5px;font-weight:500}
.cmdk-item .cmdk-k{font-family:var(--mono);font-size:11px;font-weight:700;color:var(--accent);
  background:var(--accent-soft);border-radius:5px;padding:2px 7px;flex:0 0 auto;max-width:110px;
  overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.cmdk-item .cmdk-label{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.cmdk-item .cmdk-sub{flex:0 0 auto;font-size:12px;color:var(--muted-2);max-width:170px;
  overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.cmdk-item.is-active,.cmdk-item:hover{background:var(--accent-soft);color:var(--accent)}
.cmdk-empty{padding:28px 12px;text-align:center;color:var(--muted);font-size:13.5px}
.cmdk-foot{display:flex;gap:14px;padding:9px 14px;border-top:1px solid var(--line);
  font-size:11.5px;color:var(--muted)}
.cmdk-foot span{display:inline-flex;align-items:center;gap:5px}

/* ---- Nav progress / toasts -------------------------------------------------- */
.nav-progress{position:fixed;top:0;left:0;right:0;height:2px;z-index:200;pointer-events:none;opacity:0;transition:opacity .3s}
.nav-progress.on{opacity:1}
.nav-progress-bar{height:100%;width:0;background:linear-gradient(90deg,var(--accent),#4aa3ff);
  box-shadow:0 0 8px var(--accent-ring);transition:width .2s var(--ease)}

.toast-wrap{position:fixed;right:20px;bottom:20px;z-index:210;display:flex;flex-direction:column;gap:10px;
  max-width:360px;width:calc(100vw - 40px);pointer-events:none}
.toast{pointer-events:auto;display:flex;align-items:flex-start;gap:11px;background:var(--panel);
  border:1px solid var(--line);border-left-width:3px;border-radius:var(--radius);padding:13px 14px;
  box-shadow:var(--shadow-lg);position:relative;overflow:hidden;animation:toastIn .28s var(--ease)}
.toast.out{animation:toastOut .3s var(--ease) forwards}
.toast .ti{width:18px;height:18px;flex:0 0 auto;margin-top:1px}
.toast .tc{flex:1;font-size:13.5px;font-weight:500;color:var(--ink);line-height:1.45;word-break:break-word}
.toast .tx{flex:0 0 auto;cursor:pointer;color:var(--muted-2);font-size:16px;line-height:1;padding:2px;border:0;background:none}
.toast .tx:hover{color:var(--ink)}
.toast .toast-bar{position:absolute;left:0;bottom:0;height:2px;width:100%;transform-origin:left;background:currentColor;opacity:.5}
.toast-success{border-left-color:var(--success);color:var(--success)}
.toast-error{border-left-color:var(--danger);color:var(--danger)}
.toast-info{border-left-color:var(--accent);color:var(--accent)}
@keyframes toastIn{from{opacity:0;transform:translateY(10px) scale(.98)}to{opacity:1;transform:none}}
@keyframes toastOut{to{opacity:0;transform:translateX(20px)}}
@keyframes toastBar{from{transform:scaleX(1)}to{transform:scaleX(0)}}

/* ---- Skeleton -------------------------------------------------------------- */
.skeleton{position:relative;overflow:hidden;background:var(--panel-2);border-radius:8px}
.skeleton::after{content:"";position:absolute;inset:0;transform:translateX(-100%);
  background:linear-gradient(90deg,transparent,rgba(255,255,255,.4),transparent);animation:shimmer 1.4s infinite}
@media (prefers-color-scheme:dark){:root:not([data-theme="light"]) .skeleton::after{background:linear-gradient(90deg,transparent,rgba(255,255,255,.06),transparent)}}
:root[data-theme="dark"] .skeleton::after{background:linear-gradient(90deg,transparent,rgba(255,255,255,.06),transparent)}
@keyframes shimmer{100%{transform:translateX(100%)}}
.sk-line{height:13px;margin:9px 0}

/* ---- Motion / responsive ---------------------------------------------------- */
@keyframes riseIn{from{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}
.stat-card,.panel,.flash,.ticket-head{animation:riseIn var(--med)}
.stat-grid .stat-card:nth-child(2){animation-delay:.04s}
.stat-grid .stat-card:nth-child(3){animation-delay:.08s}
.stat-grid .stat-card:nth-child(4){animation-delay:.12s}
.stat-grid .stat-card:nth-child(5){animation-delay:.16s}

@media (max-width:900px){
  .sidebar{position:fixed;left:0;top:0;z-index:50;transform:translateX(-100%);transition:transform var(--med);box-shadow:var(--shadow-lg)}
  .sidebar.open{transform:none}
  .main{padding:20px}
  .nav-toggle{display:inline-grid;place-items:center;width:40px;height:40px;margin-bottom:14px;
    border:1px solid var(--line-strong);border-radius:var(--radius);background:var(--panel);cursor:pointer;color:var(--ink)}
  .nav-toggle svg{width:20px;height:20px}
  .toast-wrap{right:12px;bottom:12px}
  .tsum{max-width:220px}
}
@media (prefers-reduced-motion:reduce){*{animation:none!important;transition:none!important}}